Frequently Asked Questions


Q: What is Medhelp247?
A: Medhelp247 is a platform which provides you with access to basic healthcare services. On the platform, you will be able to interact with a qualified medical doctor who will obtain information about your medical condition and provide guidance on steps to take to address the situation.

Q: How can I access Medhelp247’s services?
A: You can access Medhelp247’s services using WhatsApp. To begin, click here.

Q: Does Medhelp247 operate hospitals?
A: Medhelp247 does not operate hospitals. Our services are purely remote.

Q: Will it be possible to speak with a Doctor?
A: Interactions are limited to chats on WhatsApp. Other interaction channels will be added in the near future.

Q: Can I get all the medical help I need on the Medhelp247 platform?
A: There are situations in which diagnostic tests, physical examinations, medication or specialist intervention will be required to fully address the suspected medical conditions. In this situation, the individual will be advised of the needed action(s).

Q: If a laboratory test is recommended, what do I do after taking the test?
A: After you take a laboratory test, the test results should be uploaded to Medhelp247. Once we receive the results, they will be reviewed, and you will be advised of the next steps to take towards addressing the issue(s) identified.

Q: Can I use the Medhelp247 platform to get a consultation for someone else?
A: Yes. The Medhelp247 platform can be used to carry out medical assessments for third parties. However, it is important that the person answering questions on behalf of the third party correctly communicates the questions being asked by the platform, fully understands the responses provided by the third party and sends them to Medhelp247 correctly.

Q: How many consultations can I get on the platform?
A: The number of consultations depend on the plan you are subscribed to. The plans and their consultations can be found here.

Q: How much does it cost to access Medhelp247’s services?
A: Pricing for Medhelp247’s services can be found here.

Q: How many languages does Medhelp247 support?
A: The Medhelp247 platform only supports English at the moment. However, the capabilities to support additional languages will be added in future.