Frequently Asked Questions

Frequently Asked Questions

Q: What is Medhelp247?
A: Medhelp247 is a platform which provides you with access to basic healthcare services. On the platform, you will be able to interact with a qualified medical doctor who will obtain information about your medical condition and provide guidance on steps to take to address the situation.

Q: How can I access Medhelp247’s services?
A: You can access Medhelp247’s services using WhatsApp. To begin, click here.

Q: Does Medhelp247 operate hospitals?
A: No. All our services are provided online. If it is determined that you need to visit a hospital, we will advise you.

Q: Does Medhelp247 have specialists on the platform?
A: No. If it is determined that you need a specialist, the doctor will advise you accordingly.

Q: Will it be possible to speak with a Doctor?
A: WhatsApp chats are the only means of communication for now. We will add other channels in the near future.

Q: Can I get all the medical help I need on the Medhelp247 platform?
A: There are situations in which we will recommend diagnostic tests, physical examinations, or specialist intervention to fully address the suspected medical conditions. In this situation, we will advise you of the needed action(s).

Q: If a laboratory test is recommended, what do I do after taking the test?
A: After you take a laboratory test, you can send the test results to Medhelp247. Following this, we will review the results and advise you of the next steps to take towards addressing the issue(s) identified.

Q: Can I use the Medhelp247 platform to get a consultation for someone else?
A: Yes. You can carry out medical assessments for third parties. However, it is important that you correctly communicate the questions asked, fully understand the responses provided by the third party and send them to Medhelp247 correctly.

Q: How many consultations can I get on the platform?
A: This depends on the plan you subscribed to. You can find information on the plans and number of consultations here.

Q: How much does it cost to access Medhelp247’s services?
A: You can find information on pricing here.

Q: How many languages does Medhelp247 support?
A: The Medhelp247 platform only supports English at the moment. We will support other languages in future.