Privacy Policy

This document contains the privacy policy for Medhelp247 Limited (Medhelp247). In this document, we outline the data we collect, the ways in which we collect the data, the purposes for which we collect the data and the restrictions on our use of the data.

Information Collection

Medhelp247 collects information at the following points:
• When you create an account on our platform
• When you use our platforms
• When you access our services via any connected third party platform

The information collected includes:
User Information: We collect information when you create or update your Medhelp247 account. This may include your name, email, phone number, login name and password, birth date and photograph.
Customer Support Information: When you contact our customer service team, we will collect information on challenges you encounter in using our services. This may include information on the usage of our platform.
Medical Information: When you request for a consultation, we will collect information on your current medical condition as well as relevant information on your medical history. This information will be used to make an assessment as to the root cause of your current medical condition and recommend next steps which we believe will be appropriate to address the condition.
Device Information: We may collect information about the devices you use to access our services, including the hardware models, operating systems, and versions.

Information Usage

The primary reason for collecting your information is to enable us to, where possible, make an determination as to the root cause of your medical condition and to recommend the next steps which can be taken to address the condition. We do not sell your information or collect it on behalf of third parties.
We use the information we collect to:
• Create and update your account.
• Assess your medical condition.
• If possible, make recommendations as to possible measures to take to address your medical condition.
• Make recommendations as to possible measures to take to maintain good health.

Customer Support
Medhelp247 uses the information we collect to resolve issues brought to our attention and enhance our customer support activities.

Product Development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance our services while also developing new features and products.

Legal Proceedings
Medhelp247 may share your information if it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Medhelp247’ rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services.

Information Retention and Deletion

Medhelp247 retains user profile, consultation records and other information in accordance with applicable regulatory requirements. Where such information is no longer required, Medhelp247 will delete it. Medhelp247 may also retain certain information if necessary for its legitimate business interests, such as dispute resolution.

Policy Updates

Changes in regulations or in our business operations may require us to make changes to this policy. Where such changes are made, we will notify you of the changes through the Medhelp247 apps or via email. Continuing to use the services after such changes, implies that you consent to the changes.